If your product requires repair call our service department at
262-473-0643
to get a service ticket number. Then ship the product to the following address:
Optical Wavelength Labs.
Service Department
N9623 West US Hwy 12
Whitewater, WI 53190
Make sure that you include the service ticket
number on the outside of the package or the package will be rejected!
Product Return Authorization Policy
1) No returns will be accepted without an RA (Return
Authorization) number. RA numbers will be issued at the time of initial RA
request by OWL personnel. RA numbers must appear on the outside of the
package being returned.
2) No product may be returned for credit after 30 days from
date of purchase.
3) If a product is being returned for credit, the package
must be post-marked within 30 days of the date of purchase. There will be a 15% restocking fee for non-defective
products returned for credit within 30 days from date of purchase. Credit
due will be issued after OWL personnel determine that the item has been returned
in saleable condition. No credit will be issued if the device has been
damaged, altered, or any other condition that would warrant a product to be
non-saleable.
4) A detailed description of the product's defect must be
given before an RA number is issued.
